Support

Support for MAX Products can be obtained in various ways. We're here to help.

Via our Knowledge Base

The easiest way to report an issue is by visiting our Knowledge Base

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By Phone

You can phone us from 9 AM to 11 PM GMT / 4 AM to 6 PM EST.

United Kingdom:
+44 (0)1382 309040

United States and Canada:
+1 (855) 801 5441

Australia & New Zealand
+61-8-7123-4060

Online

MAX Forums:
forums.maxfocus.com

Support Request Form:
Request support

Downloads:
downloads.maxfocus.com

LinkedIn discussion group

To discuss business aspects of MAX RemoteManagement, Mail Security, Backup and ServiceDesk and to see how other MSPs use these products to MAXimize their business, please join our LinkedIn group where our team like to spend time making sure they're listening to what you're saying.

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Grow revenues, scale your business, offer a better service – MAX makes it easy

Everyone knows the benefits of building managed services revenue for your IT Support business, but making the transition can be a long and sometimes arduous journey. MAX is here to make this as painless as possible with our Building Blocks to Managed Services Program.  

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How and where to find help

If you need to contact technical support, please do so via the 'Help' menu, 'Request Help' on your Dashboard.