MAXfocus provides the most comprehensive range of features of any MSP platform across our 4 key product areas.

Active Discovery
Complete visibility of the devices on your networks

  • Find new devices on clients’ networks
  • Monitor for changes on clients’ networks
  • Discover and categorize the devices connected to each managed subnet
  • Get details on connected devices such as MAC address, IP, Operating System, Version and hostname
  • See when devices come online and when they disconnect from the network
  • Prevent exposure to unmanaged devices from compromising networks

    …via one pane of glass
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One-view dashboard - own-branded - with access anywhere, anytime, any device

  • iOS and Android app availability
  • Client portal so customers can see what you're working on
  • Covers Windows, OSX, Linux
  • Network & IP Monitoring
  • SNMP Monitoring
  • Website Monitoring
  • VM Monitoring
  • Instant alerting - with customizable options on what you get alerted to
  • Email notifications for every check failure or overdue server

    …via one pane of glass
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Complete visibility around networks

  • Deploy software, patches and custom scripts
  • Execute and track custom maintenance tasks
  • Comprehensive 'live' scripts library

    … via one pane of glass
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Maintain a secure, compliant network for your customers

  • Upgrades to latest versions automatically
  • Easily deploy third party software or patches network -wide
  • Vulnerability scanning and security capabilities
  • Set and forget - or customize depending on customer needs
  • Supports all updates
  • Covers all major browsers

    …via one pane of glass
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Provide your customers with a seamless, secure maintenance experience - wherever they are

Remote Background Management - work on client machines without interrupting end user
…via one pane of glass

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Fully integrated with your RemoteManagement dashboard, view detailed information about your clients' software and hardware assets from one single interface

  • Comprehensive reporting capabilities
  • License compliance tracking
  • Provides detailed hardware and software information on customer assets
  • Customizable around whatever information you need

    …via one pane of glass
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Free, quick and easy integration with a range of PSA systems

Works alongside your help desk system, including MAX ServiceDesk Includes our own API - so if you can code it, you can integrate with us
…via one pane of glass

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Robust, flexible reporting tools Delivered in a range of formats

  • Delivered in a range of formats
  • Own -branded

    …via one pane of glass
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Powered by Bitdefender

  • Enable on individual servers and workstations or on all servers and workstations at a client or site
  • Configure every aspect of the Managed Antivirus agent including scan schedules and remediation action
  • Fine tune protection policies
  • Manage quarantine
  • Free malware removal service
  • Used on over tens of thousands of networks worldwide
  • Flexible reporting capabilities

    …via one pane of glass
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Fully hosted backup service enabled with just a few clicks on all servers and workstations, or individual devices as required

  • Free seed-loading service
  • Customer data is fully encrypted using AES technology

    …via one pane of glass
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Highly effective mobile management for your customers

  • Scalable, easy-to-configure and easy-to-manage features
  • Protects against device loss and theft
  • Enables cost control with asset visibility and expense management
  • Tracking of mobile devices
  • Device lock, wipe and reset
  • Pin control and automated configuration
  • Works across a range of mobile devices – iOS and Android

    …via one pane of glass
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Deliver a superior customer service - and at the same time boost your own productivity and streamline your support processes.

  • Effectively manages tickets and response times and assign tasks to the relevant team members
  • Allows implementation of a unique sub-domain during set-up
  • Provides easy visibility of where tickets are in the lifecycle so you can see at a glance what's going on
  • Tracks time spent on a ticket, as well as enabling you to add notes to a ticket, log the minutes (or hours!) you're spending on it, mark time as billable (or not) Seamless email integration for creating new tickets, automated routing for responses and attachment handling
  • Facility for Twitter integration
  • Staff agent interface
  • Web-based, so remote staff can access Helpdesk from their mobile device and continue providing awesome customer support on the move

    …via one pane of glass
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Manage clients licenses, users and mailboxes in Office 365 and Google Apps services* via our unique 2-in-1 platform

  • Delivers enhanced administration, reporting and monitoring
  • Enables management of multiple cloud accounts for clients
  • Fast on-boarding/off-boarding - create, update or remove users
  • Correlates data from one service to another
  • Enables trending and historical analysis - so you get to see when additional licenses and storage is needed
  • …via one pane of glass
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Secures against websites pushing malware, phishing, proxies, spyware, adware, botnets and spam

  • Stay on top of bandwidth usage with alerts when devices exceed thresholds
  • Block users from visiting suspected and confirmed unsafe sites
  • Set white lists and black lists to override category based filters
  • Apply Web Bandwidth checks
  • Filter internet activity by day, category and URL to reveal trends, spikes and irregularities
  • Complete with detailed reporting tools to let you analyze browsing activity and demonstrate the effectiveness of web security.

    …via one pane of glass
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Efficient and reliable, this feature enables you to manage issues without the usual to-ing and fro-ing that can occur when trying to explain a system problem over the phone

  • By simply clicking on the icon menu item customers can locate key contact information
  • Allows you to provide access to a number of web pages (defined by you), that can be used to view helpful information - or to access simple functions such as sending an email to support
  • Clients can also take a screenshot of their current screen(s) - with the option to save it locally, or save to a webpage of your choice, enabling them to log cases, upload files or initiate remote support sessions etc.

    …via one pane of glass
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Continuous recovery
Always on and always up to date with continuous recovery.

  • Unparalleled Delta tracking
  • Continual automatic updates
  • Minimal impact
  • Flexible virtual support
  • Physical or virtual
  • Centralized recovery monitoring
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With little more than a bootable USB recovery drive, you can quickly recover a server to new hardware.

  • Full Windows compatibility
  • Hybrid-Cloud recovery
  • Simple, secure
  • With Physical to Virtual (P2V)
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Easily recover to either VMware or Hyper-V virtual servers

  • Complete operating system (OS) coverage
  • Backup data deduplication
  • Fastest possible backups
  • Hybrid-cloud backups
  • Centralized monitoring and reporting
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Manage both local and cloud-based backup and recovery in one solution

  • Comprehensive backup coverage
  • Granular data protection
  • Local backup storage
  • Hybrid-cloud approach
  • Centralized monitoring and reporting
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Native integration with both VMware and Hyper-V

  • Native VMware integration
  • Disaster Recovery Testing
  • Virtual Disaster Recovery (VDR)
  • Hot Virtual Machine (VM) backups
  • Granular Data Protection
  • De-duplication o WAN optimization
  • Hybrid-Cloud Backups
  • Centralized Monitoring and Reporting
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Easily archive data to allow customers quick easy access and to meet compliance objectives

  • Comprehensive platform support
  • Granular data selection
  • ‘Always secure’ archives
  • Hybrid-cloud archiving
  • Centralized monitoring and reporting
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Specify for your customers the minimum number of file versions to retain

  • Multi Operating System (OS) Compatibility
  • Establish version retention
  • Centralized monitoring and reporting
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SSAE compliant or ISO certified data centers providing guaranteed 99.999%

  • Worldwide data centers
  • End-to-end encryption
  • Advanced Encryption Standards (AES)
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If you like, take only the software and run it on your existing infrastructure.

  • Compression and Deep-Deduplication
  • Continuous Recovery
  • Virtual Disaster Recovery (VDR)
  • Bare Metal Recovery (BMR)
  • Professional Services Automation integration (PSA)
  • White label your backup service (for Free)
  • Remote Discovery & Deployment
  • Real Time Failed Backup Alerts
  • Onsite & Offsite in one overview
  • WAN Optimization
  • Protect Workstations, Physical & Virtual Servers
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Robust email security and continuity

  • Robust, highly accurate and adaptive spam detection
  • 24/7 continuity - always available, easy to use and extremely valuable
  • Filters inbound and outbound SMTP traffic
  • Intuitive web-based control panel
  • Hosted individual junk mail quarantines
  • Message logging and search
  • Fine tune the filtering on a per-person, per-domain, or per-organization basis, or simply “set it and forget it.”
  • Fully brand-able
  • Optional integrated archive

Secure, geographically distributed email archive

  • Secure storage at multiple, geographically distributed datacenters
  • Fully customizable email retention and deletion policies
  • 256-bit encryption of all archived messages
  • Checksum verification ensures that all messages are successfully archived
  • Legal Hold allows retention of messages past their normal retention date
  • Message tagging allows messages to be categorized for export or for subsequent reference
  • Simple and clean user interface - no training required
  • Enable archive for a full domain, or selected users only - and pay only for what you use
  • Fully re-brandable at all customer touch points
  • Fully integrated with MAX Remote Management
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Fully integrated and dedicated self-service customer area within your dashboard.

  • Easy visibility on all incoming tickets
  • Works seamlessly across a range of sources - from the self-service front end, to converting twitter messages to tickets, and more
  • Create multiple products with inventory support
  • Robust time tracking with a wide range of capabilities
  • Easily import customer devices and sites; associate tickets to assets; track tickets and volumes against specific assets and export data
  • Comprehensive notifications capabilities
  • Integrated with Take Control in your RM dashboard
  • Connect your existing Twitter account to MAX ServiceDesk and view any Tweets sent to your account
  • Integrated with QuickBooks so you can create invoices against existing QuickBooks customers
  • Auto-closing tickets - no more relying on others to remember to close tickets once issues are resolved
  • Schedule your reports and brand as your own
  • Ability to export own-branded, customized PDF – complete with color graphs, tables etc.
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