Support

Support for MAX Products can be obtained in various ways. We're here to help.

Support

Via our Knowledge Base

The easiest way to report an issue is by visiting our Knowledge Base

LEARN MORE

By Phone

You can call us 24 hours a day, 7 days a week.

United Kingdom:
+44 (0)1382 309040

United States and Canada:
+1 (855) 801 5441

Australia & New Zealand
+61-8-7123-4066

Online

Knowledge base:
support.logicnow.com/kb

Service status:
status.maxfocus.com

MAX forums:
forums.maxfocus.com

Support Portal:
Support portal

Downloads:
maxfocus.com/backup/downloads

Have Questions?

We have Answers. Collaborate with our Support Engineers or engage with and get answers from largest MSP community in the world. Discuss the technical aspects of LOGICnow products, discuss best practices, get assistance with product related questions and more. Just Ask!

LEARN MORE

Grow revenues, scale your business, offer a better service – MAX makes it easy

Everyone knows the benefits of building managed services revenue for your IT Support business, but making the transition can be a long and sometimes arduous journey. MAX is here to make this as painless as possible with our Building Blocks to Managed Services Program.  

LEARN MORE

How and where to find help

If you need to contact technical support, please do so via the 'Help' menu, 'Request Help' on your Dashboard.