webinars

Join us to learn more

Tuesday, March 3, 2015 4:00 PM - 5:00 PM GMT

Deliver a superior customer service and boost productivity using enhanced MAX ServiceDesk

Improve customer experience and enhance your operational processes across all areas with full support service management and delivery, anytime, anywhere. 

In this webinar Join Colin Muir and Eric Anthony discuss how to deliver a superior customer service using new capabilities from MAX ServiceDesk. 

Agenda: 

  • Get started with MAX ServiceDesk 

  • Learn about new features in ServiceDesk to improve your business control 

  • Setting up customers with an easy to access portal 

  • Establish appropriate queues and SLAs to deal with customer issues timely and effectively 

  • Exporting and Reporting of data 

  • Q&A session 

_____________________________________________________________

 

Tuesday, March 17, 2015 3:00 PM - 4:00 PM GMT

MSP Profiles: How to Keep the Customers You Have And Acquire More: Trends For Growth in 2015

Hosted By: David Neel, Founder and CIO of CyberTek Engineering and Nadia Karatsoreos, Community Manager at LogicNow 

David has been the technical industry for over 30 years, spending a great deal of his time designing/deploying plans for his customer base. Teaching classes on many technical subjects, in countless locations. A member and speaker with Toastmaster and Rotary International. 

_____________________________________________________________

 

Thursday, March 19, 2015 4:00 PM - 5:00 PM GMT

Accelerate your Backup Business

It is vital that the backup software you use to build your backup business makes you money and provides your clients with business continuity. It also needs to be fast. 

We'd like to introduce you to our Backup Accelerator which monitors large files and applications between backups to make them even faster. 

Join us on this webinar to find out how to offer a comprehensive disaster recovery solution to your customers that provides them with a better product to keep their business running, and at the same time increase your revenue. 

Agenda: 

  • Introduction

  • Backup Accelerator

  • Case studies

  • Backup and disaster recovery as a service

  • Why hybrid cloud backup and recovery?

  • Q&A session